The ASRC knows that many people seeking asylum are in crisis because they do not have work rights or access to mainstream social services in Australia.
While we aim to support as many people as possible, the level of need we see always exceeds the resources we have available as a community organisation.
We therefore provide FREE primary health care prioritising people seeking asylum who face the biggest barriers to accessing this human right.
This information sheet covers mental health support, including nurses, psychiatrists and mental health support services.
Who MAY be able to access this service
Who will NOT be able to access this service*
|A person seeking asylum||Not seeking asylum|
|Current ASRC health client||Not a current ASRC Health client|
|Residing in Victoria||Not residing in Victoria|
|18 years or older||Less than 18 years old|
A Mental Health Nurse (MHN) is part of the Mental Health Team. The MHN may conduct phone or in person mental health assessments, triage psychiatry referrals and manage the needs of the psychiatry list.
Appointments with Psychiatrists require a referral from a GP and MHN triage. Specialist clinic appointments are prioritised for people without Medicare. Your GP can write a referral letter for you with a health summary.
Referrals to other mental health support services
A nurse can speak with you and explain other options for support and help arrange these, if needed.
Please come to the health centre and our team can discuss your health needs and assist to make appointments If you are not able to come in person, please call 03 9274 9898 or email firstname.lastname@example.org and leave a message with your name and phone number.
If you require an interpreter please state your preferred language and we will call you back with an interpreter.
Service hours may vary depending on staff capacity but these are the days and times we are open (excluding public holidays).
Please note, the service is paused during lunchtimes on the open days
Level 2, 214-218 Nicholson St. Footscray
Monday: 10.30am to 4.00pm
Tuesday: 10.30am to 4.00pm
Thursday: 10.30am to 4.00pm
Friday: 10.30am to 4.00pm
Signed consent form including agreeing to ASRC’s Rights and Responsibilities agreement.
Bring your current medication and vitamins
Any medical history you have including details of doctors you have seen in Australia
An appointment for a Health Assessment with our nurses before you see a doctor
Details of your current address
Consent to access services in line with ASRC’s relevant policies and procedures
Your doctor can see what medication you take
To help the doctor provide the best treatment
This allows the doctor to have basic information about you before they see you
This helps us see if we can find you a doctor closer to home
Services: Free information, support and advice to improve your mental health and wellbeing.
Available: 9 am to 10 pm weekdays and 9 am to 5 pm weekends
Phone: 1300 375 330