This is a drop-in service to provide people seeking asylum and refugees with access to the information and support they need. Whether this service is accessed through the phone, email, or in-person, the team will take time to help the person with their enquiry on the spot or connect them with the right support. People seeking asylum may require information and support on food, emergency relief, financial assistance, housing, safety and family violence, documentation, and/or other needs. Depending on circumstances, the team may link people with an ASRC service or with an external service who can help. The team responds to every inquiry, supporting those with the most urgent needs first.
If you, or someone you know, are seeking this type of support, please see here for more information.