The ASRC knows that many people seeking asylum are in crisis because they do not have work rights or access to mainstream social services in Australia.
While we aim to support as many people as possible, the level of need we see always exceeds the resources we have available as a community organisation.
We therefore prioritise those who face the biggest barriers to accessing their human right, and provide equitable access to as many people as we can. We continue to advocate for a broader safety net for people seeking asylum. Our information and support response is intended to stabilise people in the absence of this safety net.
Who MAY be able to access this service | Who will NOT be able to access this service* |
---|---|
A person seeking asylum | A person not seeking asylum |
* If this is you, you may be able to access other services listed here
Our client support service offers information and support to people seeking asylum. The team can support you to connect with other services, provide advice about your options and – where your circumstances allow – see if you can access other services at the ASRC.
Information and support that can be offered:
Please call 03 9326 6066 or come to one of our centres and our workers can discuss your circumstances and the choices available to you.
Opening hours
Service hours may vary depending on staff capacity but these are the days and times we are open (excluding public holidays). Please note, the service is paused during lunch times on the open days.
ASRC Footscray
Level 2, 214-218 Nicholson St. Footscray
Monday: 10.00am to 3.30pm
Tuesday: 10.00am to 3.30pm
Wednesday: Closed
Thursday: 10.00am to 3.30pm
Friday: 10.00am to 3.30pm
Saturday: Closed
Sunday: Closed
ASRC Refugee Resource Hub Dandenong
205 Thomas St. Dandenong
Monday: 10.30am to 3.30pm
Tuesday: 10.30am to 3.30pm
Wednesday: Closed
Thursday: 10.30am to 3.30pm
Friday: 10.30am to 3.30pm
Saturday: Closed
Sunday: Closed
Services: Providing food and some furniture/household items
Ph: 1800 305 330 | Monday to Friday, 10:00am – 3:00pm
Services: Providing food parcels, toiletries, clothing and some furniture items for families and individuals seeking asylum in the Western Suburbs.
Services: if you are feeling overwhelmed and/or experiencing thoughts of suicide. This is a free confidential counseling service available 24 hours a day, 7 days a week
Ph: 13 11 14
Website: www.lifeline.org.au
Service 24-hour national sexual assault, family and domestic violence counselling line
Ph: 1800 737 732
Website: www.whiteribbon.org.au/Find-Help/Help-Lines
Services: Employment information and support
Ph: 1300 208 575 | Monday to Friday 9am–5pm
Website: https://jobs.vic.gov.au/help-for-jobseekers/find-support-in-your-local-area
Service: after-hours crisis accommodation support
Ph: 1800 627 727 or (03) 9536 7777
Address: 9 Grey St, St. Kilda | Open: 5pm – 9am every day
Service: Crisis accommodation
Address: 68 Oxford Street, Collingwood
Monday to Friday: 9.00am – 5.00pm
As you may be aware, there are changes occurring at the ASRC.
To plan for these changes to make the ASRC sustainable into the future:
The Footscray centre will close to all visitors every Wednesday.
Every Friday, some services will be closed but the Foodbank, Health, Legal and Hub services will remain open.
To access our services, you can phone 03 9326 6066 or come to the ASRC Footscray in person during opening hours.
The Reception Team will greet you and link you with our services.
As you may be aware, there are changes occurring at the ASRC.
To plan for these changes to make the ASRC sustainable into the future:
The Footscray centre will close to all visitors every Wednesday.
Every Friday, some services will be closed but the Foodbank, Health, Legal and Hub services will remain open.
To access our services, you can phone 03 9326 6066 or come to the ASRC Footscray in person during opening hours. The Reception Team will greet you and link you with our services.
The Government has announced it will provide pathways for TPV/SHEV holders and TPV/SHEV applicants to
be assessed for RoS visas. RoS visas are permanent visas that allow holders to live, work and study in Australia,
access government services such as Medicare and Centrelink, and sponsor eligible family members for
permanent residence.
Click here for Permanent Visa Pathways for TPV/SHEV Holders & Applicants Fact Sheet
The Fact Sheet is also available in: Dari – Urdu – Arabic – Tamil
Thanks for your interest in supporting the ASRC Telethon on World Refugee Day, Monday 20th June.
Complete this form with your details and we will send you an email reminder before the event as well as alerts throughout the day when key activities happen.
Please note: all requests submitted to the Marketing Services Model will not be worked on until 1 July 2022 to allow the team space to focus on projects such as the Winter Appeal and Telethon.
You are welcome to submit requests and we’d love to support – we ask that you please supply a reasonable due date, keeping in mind we will not tend to the request until July. Thank you!
We acknowledge the Traditional Owners across Australia and pay respect to their Ancestors and Elders, past and present. We acknowledge sovereignty of the lands upon which we work and live have never been ceded.
The centre is OPEN again from Tuesday 11th – Friday 14th (10am – 5pm).
We will return to normal operating hours (10am – 5pm, Monday – Friday), from Monday 17th of January onwards.
The centre is OPEN again from Tuesday 11th – Friday 14th (10am – 5pm).
We will return to normal operating hours (10am – 5pm, Monday – Friday), from Monday 17th of January onwards.
You can see how this popup was set up in our step-by-step guide: https://wppopupmaker.com/guides/auto-opening-announcement-popups/
If you applied for a TPV or SHEV visa between 2015 and 2017 and have not already attended a Protection visa interview with the Department, please contact the ASRC urgently for legal assistance. CALL: Fast track hotline 0422035324 (Monday to Friday, 9am to 5pm) or email legal@asrc.org.au
The application interview is your only chance to explain your case to the Department. Update your contact details with the Department to receive your Interview Invitation (the ASRC can also help you do this).
Click here to learn more (Info sheet Fast Track interviews).
Click here to read info sheet in other languages.
“I can’t erase racism by myself. It’s only if we all come together to accept that there is an issue and work together that we can make a change.”
Prudence Melom, founder and CEO of E-RACED
“Growing in a refugee camp and experiencing hardship from a young age I felt very misunderstood among my peers in Australia. Kids my age did not understand why my skin was darker, they didn’t understand why my accent was a little different and they didn’t understand why I came to Australia.
“I was inspired to start E-RACED after experiencing first hand the effects of racism in this country and the power of sharing my story to completely change people’s attitudes. Never underestimate the power of one-on-one interactions and sharing stories to change the world.”
<iframe title=”YouTube video player” src=”https://www.youtube.com/embed/ZhpezzbCxBI” width=”560″ height=”315″ frameborder=”0″ allowfullscreen=”allowfullscreen”></iframe>
Connect with us
Need help from the ASRC? Call 03 9326 6066 (Monday - Friday, 10am - 5pm) to book an appointment.