The ASRC knows that many people seeking asylum are in crisis because they do not have work rights or access to mainstream social services in Australia.
While we aim to support as many people as possible, the level of need we see always exceeds the resources we have available as a community organisation.
We therefore prioritise those who face the biggest barriers to accessing their human right, and provide equitable access to as many people as we can. We continue to advocate for a broader safety net for people seeking asylum. Our information and support response is intended to stabilise people in the absence of this safety net.
Who MAY be able to access this service
Who will NOT be able to access this service*
|A person seeking asylum||A person not seeking asylum|
Our client support service offers information and support to people seeking asylum. The team can support you to connect with other services, provide advice about your options and – where your circumstances allow – see if you can access other services at the ASRC.
Information and support that can be offered:
Please call 03 9326 6066 or come to one of our centres and our workers can discuss your circumstances and the choices available to you.
Service hours may vary depending on staff capacity but these are the days and times we are open (excluding public holidays). Please note, the service is paused during lunch times on the open days.
Level 2, 214-218 Nicholson St. Footscray
Monday: 10.00am to 3.30pm
Tuesday: 10.00am to 3.30pm
Thursday: 10.00am to 3.30pm
Friday: 10.00am to 3.30pm
ASRC Refugee Resource Hub Dandenong
205 Thomas St. Dandenong
Monday: 10.30am to 3.30pm
Tuesday: 10.30am to 3.30pm
Thursday: 10.30am to 3.30pm
Friday: 10.30am to 3.30pm
Services: Providing food and some furniture/household items
Ph: 1800 305 330 | Monday to Friday, 10:00am – 3:00pm
Services: Providing food parcels, toiletries, clothing and some furniture items for families and individuals seeking asylum in the Western Suburbs.
Services: Employment information and support
Ph: 1300 208 575 | Monday to Friday 9am–5pm
Service: Crisis accommodation
Address: 68 Oxford Street, Collingwood
Monday to Friday: 9.00am – 5.00pm