New and existing legal clients can contact us by phone on 03 9274 9889 or in person at our Footscray centre on Monday, Tuesday, Thursday and Friday between 10:00am-12:30pm. We are closed on Wednesday.
Individuals in detention
If you are currently in detention, you can email us at email@example.com. Please note that we will not respond to email requests from individuals who are not in detention. Please include all relevant information including your ID and any documents about your visa status, such as visa grants, refusals or cancellations.
It can be very difficult to understand what your visa status is, and what stage of the process you are at. This can be overwhelming and upsetting, and make it hard to get help. This document pack will help you understand your situation by checking documents you have received, and make it easier for you get advice and assistance.
The following infosheets cover commonly asked questions and topics about the legal process for people seeking asylum in Australia.
The infosheets contain general information and do not replace legal and migration law advice. You should not rely on the infosheets to make decisions about your immigration matter.
See translation of this infokit in your language:
See also this Guide about which family members you can include in your application here
You can also view answers to Frequently Asked Questions for those who have already lodged their application, here.
For proposing someone for an offshore humanitarian visa click here.
See translation of the Australian Proposers infosheet in your language: