As you may be aware, there are changes occurring at the ASRC. To plan for these changes to make the ASRC sustainable into the future:
We will share more information about the changes, as soon as we are able. If you require support, please call 03 9326 6066 or drop in between 10am and 3:30pm or by appointment.
– The ASRC Foodbank is open from 11am until 3.30pm (Monday, Tuesdays, Thursdays and Fridays), and closed during lunch from 12.30pm to 1.30pm. And Dandenong Mon, Tues, Thurs 10.30 – 12.30pm & 1-3pm, closed for lunch 12.30-1pm.
– The Health Clinic is open from 10.30am until 4.30pm, and closed during lunch from 12.30pm to 1.30pm.
– The Welcome Team and RST are open from 10am until 3.30pm (Monday, Tuesday, and Thursday), and closed during lunch from 12.30pm to 1.30pm.
Our RST team may include health support, material aid and one-off legal appointments from 10am until 12.30pm. Our reception team can let you know when these services are open.
Please note, due to high demand, programs may not open or can close early.
You can also email admin@asrc.org.au
If you are not an existing member, we can still help you. Please call us 03 9326 6066.
If you are in the Dandenong area and need support, please visit www.refugeeresourcehub.org.au. The Refugee Resource Hub in Dandenong can help with referrals for material aid, healthcare, legal aid, foodbank support, education and employment services.
Email the RRH at rrh-admin@asrc.org.au or call 03 8772 1380.
If you need our support, we are here to help you. Follow the indications below to contact our programs and services.
The ASRC Foodbank supports people seeking asylum and refugees to access food and essential items in Melbourne. This includes culturally appropriate, nutritious food and basic grocery items.
Please call 03 9326 6066 to book an appointment. The ASRC Foodbank is open Monday to Friday 11:00am – 12:30pm and 1:15pm – 3:30pm.
We support people seeking asylum and refugees to fulfil their basic needs. This includes material and financial aid, information, advice, referral to services related to the basic survival needs.
Please call 03 9326 6066 between 11am – 3pm, Monday to Friday and we can help you. You will need to book an appointment before your visit.
We provide health services for people seeking asylum, and prioritise people without access to Medicare. Open Monday, Tuesday, Thursday, Friday for in-person appointments between 10:30am and 4:00pm.
If you have any enquiries or to book an appointment with the ASRC Health Clinic call (03) 9274 9898 or email health@asrc.org.au
The ASRC Homelessness and Basic Needs Response Team are available to support you if you are experiencing or at risk of experiencing homelessness.
If you need help, please call 03 9326 6066 between 11am – 3pm, Monday to Friday. If your need is urgent and the ASRC is closed, you can call the Victorian statewide crisis accommodation support directory on 1800 825 955.
We welcome members into the centre for hot meals, however this service is currently suspended due to COVID-19. For now, we are providing takeaway meals for collection from the Footscray centre.
Please call 03 9326 6066 if you have any questions.
The ASRC Material Aid program supports people seeking asylum and refugees to access nappies, Myki support and essential household, baby, and clothing items in Melbourne.
Please call (03) 9326 6066 and we can help you
We offer free legal advice and assistance to people seeking asylum who cannot afford a private lawyer and have no access to government-funded legal services.
If you are a new client, please contact us by phone on 03 9236 6066 or in person at Footscray between 10am and 12.30pm, Monday to Friday. If you are an existing legal client, call our duty line on 03 9274 9889 on Tuesday, Thursday or Friday between 10:30am – 12.45pm and 1:45pm – 4:00pm, or email legalcasework@asrc.org.au
The ASRC offers employment support for people seeking asylum and refugees, including guidance on potential employment pathways in Australia.
Please call 03 9326 6066 or email us at employment_footscray@asrc.
The ASRC Education Program offers in-house and Zoom English classes as well as advice and referrals for education and training opportunities around Victoria.
If you would like education and training advice please call the team on 03 9274 9834 or 03 9274 9807 on Monday to Friday between 10am and 5pm to book an appointment.
The DRAP team is available to support our offshore and onshore detention clients.
Please WhatsApp us on the DRAP phone – (+61) 04 2667 9247 for one of our caseworkers to contact you during business hours.
If you need information and referrals to any ASRC service, or a referral to other organisations that help people seeking asylum, please call 03 9326 6066 between 11am – 3pm on Monday, Tuesday, Thursday or Friday. Please do not come to the centre unless you have phoned first to make an appointment.
If you have a general enquiry, not sure who to contact or require an interpreter, please call the ASRC Reception desk on 03 9326 6066 between 10am – 5pm, Monday – Friday.
You can also email admin@asrc.org.au and a member of our Reception team will pass your message to the right person or ASRC program to get you help.
As you may be aware, there are changes occurring at the ASRC.
To plan for these changes to make the ASRC sustainable into the future:
The Footscray centre will close to all visitors every Wednesday.
Every Friday, some services will be closed but the Foodbank, Health, Legal and Hub services will remain open.
To access our services, you can phone 03 9326 6066 or come to the ASRC Footscray in person during opening hours.
The Reception Team will greet you and link you with our services.
As you may be aware, there are changes occurring at the ASRC.
To plan for these changes to make the ASRC sustainable into the future:
The Footscray centre will close to all visitors every Wednesday.
Every Friday, some services will be closed but the Foodbank, Health, Legal and Hub services will remain open.
To access our services, you can phone 03 9326 6066 or come to the ASRC Footscray in person during opening hours. The Reception Team will greet you and link you with our services.
The Government has announced it will provide pathways for TPV/SHEV holders and TPV/SHEV applicants to
be assessed for RoS visas. RoS visas are permanent visas that allow holders to live, work and study in Australia,
access government services such as Medicare and Centrelink, and sponsor eligible family members for
permanent residence.
Click here for Permanent Visa Pathways for TPV/SHEV Holders & Applicants Fact Sheet
The Fact Sheet is also available in: Dari – Urdu – Arabic – Tamil
Thanks for your interest in supporting the ASRC Telethon on World Refugee Day, Monday 20th June.
Complete this form with your details and we will send you an email reminder before the event as well as alerts throughout the day when key activities happen.
Please note: all requests submitted to the Marketing Services Model will not be worked on until 1 July 2022 to allow the team space to focus on projects such as the Winter Appeal and Telethon.
You are welcome to submit requests and we’d love to support – we ask that you please supply a reasonable due date, keeping in mind we will not tend to the request until July. Thank you!
We acknowledge the Traditional Owners across Australia and pay respect to their Ancestors and Elders, past and present. We acknowledge sovereignty of the lands upon which we work and live have never been ceded.
The centre is OPEN again from Tuesday 11th – Friday 14th (10am – 5pm).
We will return to normal operating hours (10am – 5pm, Monday – Friday), from Monday 17th of January onwards.
The centre is OPEN again from Tuesday 11th – Friday 14th (10am – 5pm).
We will return to normal operating hours (10am – 5pm, Monday – Friday), from Monday 17th of January onwards.
You can see how this popup was set up in our step-by-step guide: https://wppopupmaker.com/guides/auto-opening-announcement-popups/
If you applied for a TPV or SHEV visa between 2015 and 2017 and have not already attended a Protection visa interview with the Department, please contact the ASRC urgently for legal assistance. CALL: Fast track hotline 0422035324 (Monday to Friday, 9am to 5pm) or email legal@asrc.org.au
The application interview is your only chance to explain your case to the Department. Update your contact details with the Department to receive your Interview Invitation (the ASRC can also help you do this).
Click here to learn more (Info sheet Fast Track interviews).
Click here to read info sheet in other languages.
“I can’t erase racism by myself. It’s only if we all come together to accept that there is an issue and work together that we can make a change.”
Prudence Melom, founder and CEO of E-RACED
“Growing in a refugee camp and experiencing hardship from a young age I felt very misunderstood among my peers in Australia. Kids my age did not understand why my skin was darker, they didn’t understand why my accent was a little different and they didn’t understand why I came to Australia.
“I was inspired to start E-RACED after experiencing first hand the effects of racism in this country and the power of sharing my story to completely change people’s attitudes. Never underestimate the power of one-on-one interactions and sharing stories to change the world.”
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Need help from the ASRC? Call 03 9326 6066 (Monday - Friday, 10am - 5pm) to book an appointment.