Critical Support

Financial assistance

Some people may be able to access this if they meet our assessment criteria. This support is for emergency relief payments, utilities support, phone/internet costs, essential child expenses, administration costs, BUPA Visa health checks, essential furniture, specific unexpected expenses.

Housing assistance

Some people may be able to access short-term housing assistance if they meet our assessment criteria.

Walk in or phone us at 03 9326 6066 between 10.00 AM – 3.30 PM on Monday, Tuesday, Thursday or Friday

If you need Financial or Housing assistance:

Critical support opening hours banner

Note: If you’re coming to the ASRC for the first time, we recommend that you arrive as early as possible in the day.

Address: Level 2, 214-218 Nicholson St, Footscray 3011
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What you need to bring:

AS MANY OF THE FOLLOWING DOCUMENTS AS POSSIBLE:

  • Visa documents
  • Identity documents
  • Bank statements → for food, housing, financial assistance and pharmacy support
  • Utility bills → for financial assistance
  • Rental documents → for housing support
  • Medical documents → for housing, food, and health support