GET HELP - Information for people seeking asylum

ASRC Video Library

These videos will help you to understand the process of seeking asylum in Australia, your rights and how to protect them and the services that are available to support you
Feel free to share these videos with your community and other people seeking asylum.
If there’s anything else you’d like to know more about, please tell us by clicking on “Have your Say“.

A warm welcome

This video offers a warm welcome from the ASRC, featuring people who have gone through the asylum journey sharing their advice for others starting theirs.

Seeking asylum in Australia: An overview

Learn about the main steps in the legal process for seeking asylum in Australia.

How to create an ImmiAccount and lodge a protection visa application

Learn how to create an ImmiAccount and lodge your visa application online.

How to apply for an Immicard

Learn how to apply for an ImmiCard online.

How to access free and registered legal providers

This video explains how to find and access from reputable providers. It outlines how to check that a provider is properly accredited, what information legitimate services will (and won’t) ask for, and common warning signs of scams or unregistered operators.

How to find a doctor without medicare in Victoria

This video explains how people seeking asylum in Victoria can see a doctor and get emergency care for free, even if they do not have Medicare.

What health services can I access as a person seeking asylum

This video outlines the wider range of free health services available without Medicare, including public hospitals, ASRC volunteer GP clinics, dental, optometry and hearing services.

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The ASRC acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples and Traditional Custodians of the lands where we live, learn, and work every day.

We pay our respects to them, their customs, their culture, and Elders past and present. We recognise that First Nations' sovereignty and lands were never ceded. This land always was and always will be Aboriginal land.

As part of our commitment to First Nations justice, we support Treaty for Victoria. We pay the rent to Traditional Owners through www.paytherent.net.au