Important Information for People Seeking Asylum

IMPORTANT: The ASRC in Footscray is open for appointments on Monday, Tuesday, Thursday and Friday (10am – 5pm). It is essential to call ahead and book an appointment before visiting. Please call 03 93266066. 

The centre is closed for visitation each Wednesday, but you can still call reception on 03 93266066 between 10am and 5pm to get help. If you are not a member, please call 03 9326 6066 to request help*.

For more information regarding available services and operating hours please see below.

*Due to a very high number of people calling, it may take some time to get through to ASRC Reception. Please keep trying. If you are still not getting through, stop and try again later. It might be best to call at 10 am when lines first open, or later in the day.

Click here to access info sheets regarding the legal process for people seeking asylum in Australia.

ASRC services operating to support you

FOODBANK

If you are a person seeking asylum and need access to food, please call 03 9326 6066 and we can help you. 

If you are a current ASRC member, eligible to access the Foodbank, please call 0466263878 to arrange a day and time to collect food packs from the Footscray centre from 10:30am – 3:30pm on Monday, Tuesday, Thursday or Friday.

FOODBANK HOME DELIVERY – NOT AVAILABLE

ASRC Foodbank no longer runs a home delivery service. Members must now book an appointment to collect food packs from the Footscray centre.

To change your appointment day/time please call 0466263878 or email foodbankbookings@asrc.org.au.

MEALS – NOT AVAILABLE
Take away meals are currently unavailable.

HEALTHCARE

The Health Clinic is open Monday, Tuesday, Thursday and Friday for in person appointments between 10:30am and 4:00pm.

To make an appointment or for assistance on Wednesdays you can contact the Health Clinic between 10:30am and 4pm by calling 03 9274 9898 or emailing health@asrc.org.au.

If you are feeling unwell with COVID-19 symptoms, please get tested at one of the official testing sites. Click here for more information or visit https://www.dhhs.vic.gov.au/getting-tested. The test is free for everyone (see DHHS guidance here). Please take proof of identity with you.

If there is a medical emergency go straight to the Emergency Department of your nearest public hospital or call an ambulance on 000. In Victoria, hospital emergency services and ambulances are free of charge for people seeking asylum.

HOUSING

If you are experiencing homelessness you can call 1800 825 955 to speak with a housing and support worker.

BASIC NEEDS

If you need assistance with other basic needs then you might be able to find help through Ask Izzy: https://askizzy.org.au/

LEGAL AID

The ASRC Human Rights Law Program can offer free legal advice and assistance to people seeking asylum who cannot afford a private lawyer and have no access to government-funded legal advice.

The ASRC legal team is currently not at our Footscray centre. Please do not arrive at the centre to see a lawyer at this time.

If you are a new client, you can call our legal advice line on 0478 700 605 on Monday and Thursday between 10.30am to 12pm.

If you are an existing legal client, you can call our duty line on 03 9274 9889 on Tuesday, Thursday and Friday between 10:30am to 2pm.

If you are in detention, you can email us at legal@asrc.org.au. Please note that we will not respond to email requests from persons who are not in detention.

See below section for detailed legal infosheets which may help guide you through different parts of the legal process.

EMPLOYMENT SUPPORT

The ASRC Employment Program has resumed a limited number of on-site appointments, in addition to phone-based and online support to provide you with assistance in finding work. 

If you are an existing member of the employment program you can contact us by email, phone or Slack. 

If you are not already a member of the ASRC Employment Program please contact 03 9326 6066 or click here for more information.

CASEWORK: Information, support and referrals

If you are new to the ASRC or are a current member you may be able to access a caseworker at the ASRC who can provide you with information, provide you with support and advocate for your welfare and refer you to other ASRC services and external services in the community.

Our drop-in service to access this support is not currently available. Please call 03 9326 6066 between 11am – 3pm on Monday / Tuesday / Thursday / Friday and a call back from an ASRC caseworker will be organised for you.

EDUCATION

ASVET appointments for  advice, information and referrals will be phone-based or online until 25th January, when limited face-to-face appointments at the Footscray Centre will be available. Phone based or online appointments will still be available after the 25th January.

Dandenong  members who need an appointment for advice or a referral to an ASVET course, will need to contact the ASRC Footscray Centre to arrange a phone based or online appointment. After 25th January you can also  book a face-to-face appointment but only at the ASRC Footscray Centre. Please call the Footscray ASVET team on 03 9274 9834 or  9274 9807 (Monday to Friday).

DETENTION RIGHTS ADVOCACY PROGRAM (DRAP)

The DRAP team is available to support our offshore and onshore detention clients. Please whatsapp us on the DRAP phone – (+61) 04 2667 9247 for one of our caseworkers to contact you during business hours.

What is Coronavirus, also known as COVID-19?

For more information about COVID-19 (translated) visit: sbs.com.au/language/coronavirus

Find out more information and advice about coronavirus (COVID-19) – symptoms, travel and what to do to reduce risk of infection visit: dhhs.vic.gov/coronavirus

If you are feeling unwell with COVID-19 symptoms, please get tested at one of the official testing sites. Visit https://www.dhhs.vic.gov.au/getting-tested. The test is free for everyone. Please take proof of identity with you.

Information sheets

Information sheets about the following topics are available via the ASRC website

  • Social distancing and isolation laws here.
  • Coronavirus hotline and your entitlement here.
  • How we can help you if you have lost work here.
  • Other things you may need to consider here.

More information is available for parents and carers via the Department of Education and Training
Visit education.vic.gov.au

  • Return to on-site teaching (translated)
  • General advice (translated) under “Talking to your child”, “Advice in your language”
  • Easy Read guide about talking to your children about Coronavirus (COVID-19)

If you are currently seeking asylum, reside in Victoria and have no income or very limited income you may be eligible for a once-off Emergency Relief Payment from the Red Cross. Find out more here.

Translations of this page

Click here to watch video translations of this page.

Note: these written translations exclude the Human Rights Law Program (HRLP) legal education infosheets section above.