Legal Journey

Understanding your visa situation can be confusing.

It is not always easy to know what your visa status means or what stage of the process you are in. This uncertainty can feel overwhelming and distressing. That is why we have created the legal journey below — to help you make sense of the process and know when and how to get the right advice and support.

Other considerations

Do you need legal assistance?

New and existing legal clients can contact us by phone on Monday and Thursday between 10:00am-12:30pm by calling 03 9274 9889.

Please note: We are closed on Tuesday, Wednesday and Friday and we do not offer walk-in legal support.

If you require legal assistance on other days, please call Refugee Legal on 03 9413 0100.

We receive a large number of urgent requests, so if our team has reached capacity for the day, you may need to call back. We appreciate your patience.

If you are already receiving assistance from the HRLP, please wait for us to contact you directly.

If you are in immigration detention, you can email us at legal@asrc.org.au. Please note we can only respond to emails from people currently in detention.

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