New to the ASRC
If you are a new client, you can call our legal advice line on 0478 700 605 on Monday and Thursday between 10:30am-12pm.
If you are an existing legal client, call our duty line on 03 9274 9889 on Tuesday, Thursday or Friday between 10:30am to 12:30 pm and 1:30pm – 4:30pm (during lockdown 10:30am – 2pm), or email firstname.lastname@example.org
Individuals in detention
If you are currently in detention, you can email us at email@example.com. Please note that we will not respond to email requests from individuals who are not in detention.
For information regarding visa applications please click on the links below:
The ASRC is partnering with a number of law firms and a large number of volunteer lawyers to provide free legal assistance to people from Afghanistan through a “pop-up” legal clinic which will operate for the next 4-6 weeks. Click here for more information.
If you have not had your interview with the Department and need help please call our hotline 0422 035324 (Monday to Friday, 9am – 5pm) or email firstname.lastname@example.org with the subject line ‘Protection Visa Interview’.
The application interview is your only chance to explain your case to the Department. Update your contact details with the Department to receive your Interview Invitation (the ASRC can also help you do this). See below for more information.
The following infosheets cover commonly asked questions and topics about the legal process for people seeking asylum in Australia.
The infosheets contain general information and do not replace legal and migration law advice. You should not rely on the infosheets to make decisions about your immigration matter.
See translation of this infokit in your language:
See also this Guide about which family members you can include in your application here
You can also view answers to Frequently Asked Questions for those who have already lodged their application, here.
For proposing someone for an offshore humanitarian visa click here. See translation of the Australian Proposers infosheet in your language: